Verizon data breach leaks info from at least 6 million customers

Verizon security error leaves millions of customer records exposed

Verizon says the leak didn't lead to "loss or theft of Verizon or Verizon customer information".

The storage area belonged to Nice Systems, a Verizon vendor which does business related to call-center management. The exposed data was left out in the open for anyone who could guess a URL ZDNet considered "easy-to-guess" (though the exact URL was not reported).

NICE Systems is the known company that offers a wide range of solutions including telephone voice recording, data security, and surveillance.

UpGuard, a cyber security firm, discovered the leak and initially believed the hack to have affected almost 14 million customers. These log files were recordings of customer calls to Verizon customer service and were apparently from various regions in the USA, including Florida and Sacramento. Ranging from account PINs to addresses and names, the massive breach has been toned down to 6 million, according to an official statement by Verizon.

UpGuard, the information-security company whose researcher, Chris Vickery, found the exposed database, contended in its report today (June 12) that the number of affected Verizon accounts might be closer to 14 million. And, while you're at it, ask Verizon to do a little more about security.




The leak was discovered on June 8th by UpGuard, who disclosed it to Verizon five days later.

"An employee of one of our suppliers put information into a cloud storage area and incorrectly set the storage to allow external access", a Verizon spokesperson told CNBC. However, Verizon said that this was done in error and wasn't intentional.

In addition to names, phone numbers, and PINs, the records also contained home and email addresses, account balances, and lists of subscribed services among other personal details.

Are you a Verizon Customer and think that your information has been exposed? However we should point out that this is not a hack, but rather it seems that an employee of an Israeli-based company called Nice Systems uploaded the information onto an unprotected Amazon S3 server. This could have then further given the attackers access to online services that were protected by SMS-based two-factor authentication. "The fact that no data may have been downloaded doesn't minimize the risk of instances such as this", said John Gunn, chief marketing office for VASCO Data Security.

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