GameStop Delays Unlimited Game Rental Service Before Launch

Jose Cordova  GameStop

If unfamiliar, this program would cost $60 and would allow customers to rent as many used games as they would like within a six-month span, with customers getting to choose one of the games they rented to keep permanently, at the end of the subscription.

If you purchased a PowerPass during the program's soft-launch, you'll be compensated. For customers who had already bought in on the PowerPass program, GameStop is offering a full refund, plus an additional used game to make amends. "We feel this is the right thing to do for now to ensure we are able to provide our guests an exceptional service", a GameStop spokesperson told Kotaku.

That means any in-store advertisements for PowerPass have been removed and put in storage until further notice. Kotaku's Jason Schreier reports that company employees said GameStop's computer system could not handle the stress of the PowerPass program, leading to what GameStop is calling a temporary setback rather than a full cancellation of the service.

Kotaku is reporting that GameStop is "temporarily pausing" the PowerPass program. Why?




For now, buying games at GameStop requires old-fashioned monetary exchange. To sweeten the deal, they can bring home any pre-owned game for free for their troubles. However, by not announcing a reinstatement date for PowerPass (and by being ambiguous about why it was paused in the first place), GameStop has raised a few red flags. The service soft-launched this week, so that could be where the issues were discovered.

According to leaked documentation regarding PowerPass, the service was supposed to officially launch on November 19.

GameStop has already begun asking its staff to throw away the store's Holiday Guide, which featured advertising for the PowerPass service, and to replace this week's weekly ad, which also centered around the launch of the new rental program. It is unclear when the program will return to GameStop for the public, if ever.

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