Google Nexus One hit the market, although the sales of this handset are pretty good, but the recent troubles have begun and customers are giving their negative feedback. First-time mobile phone Google clearly had some immature, and after-sales service even just the way that only e-mail. The more specific have to say, as the “New York Times” commented that as: “Nexus One is to Google the first direct sale of hardware products for end-users is clearly a lack of experience on the fee-based products.”
Most cell phone service began as imperfect, because Google’s customer support on this phone is only by e-mail, when users encounter problems they can report to get it solve only via e-mail. Google launched only email service for customer’s help. Not only this but more trouble is, Nexus One has been officially confirmed the existence of 3G signal problems.
It is reported last week that Google has sold 20000 units of Nexus One mobile phone which is equivalent to every 30 seconds to sell one. In this huge volume behind, as it’s really a immense response on the first time make their own Google phones, but suffered the embarrassment of their own after-sales imperfect reality. For example when the mobile phone users encounter problems to be solved, customers or users cannot be able to give Google calls for help, only to send an e-mail and as a answer from Google’s side they get email stating that up to 48 hours to reply.
Nexus One targeting high-end, so users of its customer service expectations are relatively high. However, the majority of Google’s services are available for free model, has long been used to provide less customer support and, therefore, nothing in this respect made good preparations.
In addition, perhaps more troublesome is that the U.S. carrier T-Mobile has already admitted that the use of Google phone Nexus One faulty 3G network. There are already many mobile phone users in Google’s official forum, complaints, Nexus One phone’s 3G signal intermittently or unstable, and some cell phones do not even have 3G Internet access. At the same location, the other phone has a strong 3G signal, while the Nexus One is the use of EDGE network. User show they anger on this, HTC and Google on the phone with each other prevarication.
Google spokesman said earlier that the 3G network services is currently being conducted a survey failure, while Google is also preparing a variety of customer service to its customers, to provide timely support services.